FAQs
Shipping & Delivery
Q: Do you offer shipping within Canada?
A: Yes, we offer shipping within Canada for a small fee.
Q: Is there a free delivery option?
A: Yes, we offer free local delivery in Stouffville, Uxbridge, and Apsley, Ontario for orders over $50.
Q: Can I pick up my order instead of having it shipped?
A: Yes, you can choose free pick up from our locations in Stouffville, Uxbridge, and Apsley, Ontario.
Q: How long does shipping usually take?
A: Shipping times vary depending on your location within Canada, but you can typically expect delivery within 5-7 business days.
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Unfortunately, we do not accept returns or exchanges at this time. All sales are final.
Q: What if my item arrives damaged or incorrect?
A: Please contact us immediately using our Contact Us form if your item is damaged or you received the wrong product. We will do our best to resolve the issue.
Custom & Personalized Orders
Q: Do you offer custom or personalized options?
A: Yes, we do! Please submit a request through our Contact Us form for any custom or personalized order inquiries.
Q: How long does it take to receive a custom order?
A: Custom order timelines vary based on the complexity of the request. We will provide an estimated delivery time when we confirm your custom order details.
General Information
Q: Where are you located?
A: We are based in Ontario, with pick-up locations in Stouffville, Uxbridge, and Apsley.
Q: How can I contact you if I have more questions?
A: You can reach us through our Contact Us form on our website. We aim to respond to all inquiries within 24-48 hours.
Q: Do you have a physical store?
A: No, we currently operate exclusively online, or you may see us at a local pop-up shop or community event (such as the Farmer's Market)
Q: Are there any special promotions or discounts available?
A: Yes, we occasionally run promotions and offer discounts. Please follow us on Instagram or Facebook to stay updated on our latest offers.